Terms of Service

Please read these Terms of Service ("Terms") carefully before using the Great Hyderabad Cleaning website and booking our services. By accessing or using our services, you agree to be bound by these Terms.

1. Service Booking & Confirmation

By submitting a booking request through our website, you are confirming a service appointment. While we strive to adhere strictly to your selected time slot, arrival times are estimates and may be subject to minor delays due to Hyderabad traffic conditions or unforeseen logistical constraints. We will notify you promptly in such events.

2. Pricing and Payment

• Transparent Pricing: The prices listed on our platform are fixed for standard property conditions. However, heavily neglected properties or post-construction sites may incur an additional deep-restoration fee, which will be communicated and agreed upon before work begins.
• Post-Service Payment: We operate on a "pay-after-completion" model. You will not be charged during the online booking process. Payment is due in full immediately upon the satisfactory completion of the scheduled service via UPI, Cash, or Card.

3. Client Responsibilities

To ensure a seamless detailing experience, we request that clients:

• Secure all highly valuable items, cash, and fragile personal belongings prior to the arrival of our crew.
• Provide running water and standard electrical access to power our mechanized scrubbing and extraction equipment.
• Ensure minors and pets are kept away from active work zones to prevent accidents with our industrial equipment or cleaning compounds.

4. Liability & Damages

Our personnel are rigorously trained to handle luxury materials, including Italian marble, delicate fabrics, and premium woodwork. In the rare event of accidental damage caused directly by our equipment or personnel, Great Hyderabad Cleaning's liability is strictly limited to the repair value of the item or a maximum cap equivalent to the total service fee charged, whichever is lower.

5. Cancellations & Rescheduling

We kindly request at least 24 hours' notice for cancellations or rescheduling. Cancellations made within 2 hours of the designated arrival window may be subject to a nominal dispatch fee to compensate our crew for travel.

6. Right to Refuse Service

Great Hyderabad Cleaning reserves the right to refuse or terminate service at our discretion, particularly in situations involving hazardous environments, biohazards, or threatening behavior toward our staff.